Digital Privacy Notice

 

Simply Mobile by FirstFedDelta

Simply Mobile by FirstFedDelta – powered by Fiserv – helps you manage your money, view your transactions and accounts, making it easy to manage your finances on the go.

This Digital Privacy Notice, in combination with relevant privacy notices that FirstFedDelta provides to you (e.g., pursuant to financial privacy laws), informs you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with our mobile application (the “Services”).   You can find more information about FirstFedDelta’s privacy policies and your choices at FirstFedDelta’s website or by contacting FirstFedDelta.

FirstFedDelta may allow you to:

• get real-time balances for your accounts.
• manage your money.
• view your transactions and statements.
• make transfers.
• pay your bills and manage billers.
• pay other people.
• deposit a check.
• manage cards.
• locate branches and ATMs.
• receive alerts.

THE TYPES OF INFORMATION FIRSTFEDDELTA COLLECTS

We may collect personal information from you in the following ways:

(a) Personal Information You Provide to us.

• We may collect personal information from you, such as your first and last name, address, e-mail, User IDs, telephone number, and social security number when you open a new financial account or register for other financial services. Device images/videos may be accessed when you deposit a check or use a QR code to make peer to peer payments using Zelle or other payments functionality.  Device contacts may be accessed when you make peer to peer payments using Zelle or other payments functionality. Device location may be accessed to detect and prevent card transaction fraud and to provide branch and atm locations.
• We may collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification, verification numbers, and transaction and payment history.
• If you provide feedback or contact FirstFedDelta via email, FirstFedDelta will collect your name and email address, as well as any other content included in the email messages, in order to send you a reply.
• FirstFedDelta also collects other types of personal information that you provide voluntarily, such as any information requested by us if you contact us via email regarding support for the Services.

(b) Personal Information Collected from Third Parties.

• FirstFedDelta may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.

(c) Personal Information Collected Via Technology.

We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:

• Device data, such as your computers or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
• Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
• Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, FirstFedDelta will collect your location information when you use the Services; for example, to provide our fraud detection services. If you do not want FirstFedDelta to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.

 

DISCLOSURE OF YOUR PERSONAL INFORMATION

FirstFedDelta discloses your personal information as described below.

1. At the Direction of Your Financial Institution.

FirstFedDelta may share your information with your financial institution or with third parties at the direction of Your Financial Institution. Other than as described in this Privacy Notice in connection with the Services, this Privacy Notice does not apply to the processing of your information by Your Financial Institution or third parties with whom FirstFedDelta shares information at Your Financial Institution’s direction.

(b) Third Party Service Providers.

FirstFedDelta may share your personal information with third party or affiliated service providers that perform services for or on behalf of FirstFedDelta, for the purposes described in this Privacy Notice, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to us.

(c) Corporate Restructuring.

FirstFedDelta may share some or all your personal information in connection with or during negotiation of any merger, financing, acquisition, or dissolution transaction involving the sale, transfer, divestiture, or disclosure of all or a portion of FirstFedDelta’s business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If FirstFedDelta’s company, business or assets is acquired by another company, that company will possess the personal information collected by us and the company will assume the rights and obligations regarding your personal information as described in this Privacy Notice.

(d) Authorities and Others.

Regardless of any choices you make regarding your personal information, FirstFedDelta may disclose your personal information to law enforcement, government authorities, and private parties, for the compliance and protection services described above.

LINKS TO OTHER SITES

The Services may contain links to third party websites. When you click on a link to any other website or location, you will leave the Services and go to another site and another entity may collect personal and/or anonymous information from you. FirstFedDelta’s provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. FirstFedDelta has no control over, does not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Notice do not apply to these outside websites. We encourage you to read the privacy notice of every website you visit.

YOUR CHOICES REGARDING YOUR INFORMATION

You have several choices regarding the use of information on the Services.

(a)How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. FirstFedDelta currently does not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.

(b) Access, Update, or Correct Your Information.  You can access, update, or correct your information by changing preferences in your account. To do so, please contact FirstFedDelta. For any additional requests please contact FirstFedDelta. 

(c) Opting Out of Email Communications. If you have signed-up to receive our email marketing communications, you can unsubscribe any time by clicking the "unsubscribe" link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us at the contact information under "Contact Us" below.

(d) Opting Out of SMS Communications.  If you provide your phone number through the Services, FirstFedDelta may send you notifications by SMS, such as provide a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.

(e) Opting Out of Location Tracking. If you initially consented to the collection of geo-location information through the Services, you could subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to our collection of location information, you may no longer be able to use some features of the Services.

SAFEGUARDS AND RETENTION

We implement reasonable administrative, technical, and physical measures in an effort to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.

Federal laws and regulations require that US financial institutions retain original, active, and historical records. Your personal and financial data will be retained for a period of five to ten years, depending on applicable laws, regulations, and legitimate business needs.

A NOTE ABOUT CHILDREN

The Services are not directed towards individuals under the age of 18, and FirstFedDelta does not intentionally gather personal information about visitors who are under the age of 18. If a child under 18 submits personal information to FirstFedDelta and we learn that the personal information is the information of a child under 18, FirstFedDelta will attempt to delete the information as soon as possible.

PRIVACY NOTICE UPDATES

This Privacy Notice is subject to occasional revision. FirstFedDelta may notify you, in our sole discretion, of any material changes in FirstFedDelta’s collection, use, or disclosure of your personal information by posting a notice on the Services. Any material changes to this Privacy Notice will be effective thirty (30) calendar days following notice of the changes on the Services or immediately where no notice is given. These changes will be effective immediately for new users of the Services. If you object to any such changes, you must notify FirstFedDelta prior to the effective date of such changes that you wish to deactivate your account. Continued use of the Services following notice of any such changes (or use of the Services after any such changes) shall indicate your acknowledgement of such changes.

 

 

CONTACT FIRSTFEDDELTA

If you have any questions or complaints about this Privacy Notice or FirstFedDelta’s data collection or processing practices, or if you want to report any security violations to FirstFedDelta, please contact us by

Email 📧  or by mail at:  FirstFedDelta - 404 Main Street, Delta, Ohio 43515