Security Center

9 Tips to Secure Online Banking

1. Beware of Email Scams
   Attachments and links within scam email are consistently placed at the top of the list for sources of computer virus infections. Criminals target people using email that appear legitimate. Never do your banking from links you find in email. Always navigate to the First Fed Delta Online Banking site yourself.
2. Monitor Your Accounts Regularly
   Verify the activity you see online is correct. Take advantage of Text Alerts to help monitor your account. First Fed Delta Online Banking makes it simple!
3. Use Antivirus
   Always use antivirus software, keep it updated, and have it scan your computer regularly. There are several very good and free antivirus packages out there.
4. Create a Complex Password
   Create a password for your First Fed Delta Online Banking that is not easy to guess, and that includes several different characters such as upper case letters, lower case letters, numbers, and special characters. The best password is actually a phrase! And never use the same password for several different websites. Should you forget your password, our helpful staff can assist.
5. Guard Your Password
   Your password is the key to your account. Never reveal your password to anyone. Never write your password down and leave it where someone else can obtain and use it. The best way to store your password is using password encryption software. NO ONE FROM THE BANK WILL EVER CALL OR EMAIL YOU ASKING FOR YOUR PASSWORD!
6. Beware of Banking in Public
   We recommend you do not do any online banking while using public WIFI, like those at restaurants, coffee shops, airports or libraries. In these public places you never know who is watching you – be it over your shoulder or electronically.
7. Log Out When Finished
   When you are done banking online with us, use the Log Out button to end your Online Banking session and close your browser. This way you can know your session has ended properly. Never leave your banking site unattended while you are logged in.
8. Update Your Software
   Keep your computer and all of the software on it up to date with the latest patches. Security flaws are being identified and corrected continually. Updates help keep you safe.
9. WHEN IN DOUBT, DON’T GIVE OUT!
   If you’re uncertain about a request regarding your account or personal information, contact us first. If you aren’t sure the request is legitimate, don’t give out your personal information.

Your security is our priority.

If you have any questions or concerns, please contact our Operations Department. Our highly-trained, friendly staff will be glad to help you!

Lost or Stolen Card

If your Debit or ATM cards are lost or stolen, please call this number immediately: 800-472-3272.

Remember to use the Card Manager features within our Simply Mobile app to control your Debit card, set limits, set up alerts, and much more.

Reset PIN

If you need to have your PIN code reset for your Debit or ATM card, please call this number: 800-992-3808.

If you are unsure of who to contact, please do not hesitate to contact a customer service representative at one of our locations.

Find a Location

Call us at 419-822-3131 x192.
Or, after 4:00 pm and weekends, call 1-800-472-3272.